Legal & Privacy Policy

1. Introduction
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Welcome to Reborn Communications d.o.o. (“we,” “us,” or “our”). We are committed to respecting your privacy and protecting your personal data. This Policy explains how we collect, use, share, and safeguard your information when you visit our website or otherwise interact with our services, in compliance with the EU General Data Protection Regulation (“GDPR”) and applicable Croatian legislation.

By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

2. Who We Are
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Company Name: Reborn Communications d.o.o.
Registered Address: Radnička cesta 52, 10 000 Zagreb, The Republic of Croatia (Wespa Spaces)
VAT ID: HR05883576218
Contact Email: hello@rbrn.hr
Data Protection Officer / Relevant Contact: Ivan Biošić, CEO, hello@rbrn.hr

3. Personal Data We Collect

We may collect the following types of personal data:
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Information You Provide: Name, Email Address, Organisation / Company Name, Phone Number
Information Automatically Collected: IP Addresses, Browser & Device Type, Website Usage Patterns (e.g., pages visited, time spent), Other Data (collected through Google Analytics or similar tools)
Offline Collection: Personal data you provide to us at press or client events that we organize

4. Method of Data Collection

Online Forms: Contact forms on our website, Newsletter sign-up forms
Cookies & Tracking Technologies: We use cookies and similar technologies to enhance website functionality, analyze site usage, and provide targeted advertising or content (see [Section 9: Cookies & Tracking])
Offline Methods: Information gathered at events we organize, where you explicitly provide your details (e.g., signing up for a mailing list or leaving a business card)

5. Purpose of Data Processing & Legal Basis
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We process personal data for the following purposes:

Customer Support: Responding to inquiries or requests submitted via our contact forms, email, or offline channels.
‍Legal Basis: Consent (where you provide your data voluntarily) or legitimate interest (communication with potential or existing customers).

Marketing: Sending newsletters or promotional materials when you opt in.
‍Legal Basis: Consent (express opt-in for newsletters).

Analytics: Understanding user behavior on our website, optimizing website functionality, and improving user experience.
‍Legal Basis: Legitimate interest (to ensure our site is secure, to grow our business, and to inform our marketing strategy) or consent where required by cookie regulations.

6. Data Sharing & Third Parties
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We may share your data with selected third parties who help us provide and improve our services:

• Hosting Provider: Cyberfolks Hrvatska (hosting and infrastructure)
• Website Provider: Webflow (website building platform)
• Email Service Providers: Microsoft Inc. (to send and manage emails)
• Analytics Provider: Google Inc. (Google Analytics)
• Virtual Office Provider: Wespa Spaces d.o.o.
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These third-party providers only process your data as instructed by us and are contractually obligated to adhere to all relevant data protection regulations.

7. Data Storage & Security Measures

Storage Location: Personal data is stored on servers located within the EU.
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Security Measures: 

SSL/TLS Encryption: Our website uses HTTPS to protect data in transit.
‍Access Controls: We limit access to personal data to authorized personnel only.
‍System Monitoring & Firewalls: We employ standard security measures (e.g., firewalls, intrusion detection systems) to protect our servers and data.
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While we strive to use commercially acceptable means to protect your personal data, no electronic storage or transmission method is 100% secure. We cannot guarantee absolute security but continuously work to maintain a high level of protection.

8. Data Retention Period

Newsletter Subscribers: We retain your data as long as you remain subscribed to our newsletter. You may unsubscribe at any time.

‍Contact Form Submissions: We retain data provided through web forms for one (1) year after your last interaction with us, unless a longer retention is required by law or for legitimate business interests.
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After the relevant retention period, we securely delete or anonymize your personal data.

9. Your Rights Under GDPR

Under the GDPR and applicable data protection laws, you have the right to:

Access: Request confirmation of whether we process your personal data, and obtain a copy of the data we hold about you.
‍Rectification: Request correction of any inaccurate or incomplete personal data.
‍Erasure (“Right to be Forgotten”): Request the deletion of your personal data where there is no overriding reason for us to continue processing it.
Restriction of Processing: Request that we suspend the processing of your personal data under certain circumstances.
Data Portability: Obtain a copy of your personal data in a structured, commonly used, and machine-readable format, and transfer it to another data controller.
‍Object: Object to the processing of your personal data if you feel it impacts your fundamental rights and freedoms, including direct marketing.
‍Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
‍Lodge a Complaint: If you believe your rights have been violated, you have the right to file a complaint with the Croatian Personal Data Protection Agency (AZOP) or another competent EU supervisory authority.
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To exercise any of these rights, please contact us at hello@rbrn.hr.

10. Cookies & Tracking Technologies
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We use cookies and similar tracking technologies (collectively, “cookies”) to collect and use personal data about you, including to serve interest-based advertising. For detailed information on the cookies we use, please see our separate Cookies section below.
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10.1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They may store user preferences and other information, which can enhance your browsing experience.
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10.2. Types of Cookies We Use
‍• Essential Cookies: Necessary for basic website functionality (e.g., keeping you logged in, load-balancing).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Track online activity to help us deliver more relevant advertising or measure the effectiveness of advertising campaigns.
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10.3. Managing Cookies
You can set your browser to block or alert you about cookies, or to delete cookies when you close your browser. However, if you block essential cookies, some parts of our site may not function properly. For more details on how to manage cookies in your browser, please visit All About Cookies.

11. Changes to This Policy
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We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Update” date at the top will be revised accordingly. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

12. Contact Us
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If you have any questions or concerns about this Policy or our data processing practices, please contact us at:
‍Email: hello@rbrn.hr